Every review with a rating below 3.5 is considered as a negative review. Whenever someone posts a negative review for your business, it triggers and creates a new ticket. The ticket consists of all information related to the review, including the reason for the review, location, and date, severity, etc.
To view the tickets or get the details negative reviews posted for your business, follow this step-by-step process:
Step1: Go to Listings in the left-side panel on your dashboard.