Smart Response

Post Business ​​ has a premade library of replies that can be used to respond to the customers quickly in a unique manner. This AI-based smart response system and filters are automatically aligned with the review language, entity, and tonality.

​​ Here is a brief guide on how to use smart responses in an effective manner.

Step 1: Log in to your Post Business ​​ account

Log on to your Post Business platform, and click on the login button.

Enter your email ID and password. Now click on the SIGN IN button.

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Now follow the instructions to proceed.

Step 2: Locate Manage Reviews

Now, go to the left-side menu and click on Reviews. You will see the following screen:


Step 3: Locate Smart Response

When you are on the page manage locations, you will see the yellow bulb icon at the end of each review. This icon is actually a smart response feature.